Money debited but not reflecting on GoalwiseLast Updated: May 15, 2019
This can happen in some cases due to network failure at the bank end. The money gets debited from your account but at the time of transfer from bank to our payment partners, it fails due to network failure.
In such cases the money automatically gets credited to you in upto 7 business days by the bank. There's no action to be taken from you or from us.
If you have additional money, then you can make the payment again after some time.
It might also happen that the payment confirmation is received 1 or 2 days later. In such cases we check whether your SIP date has passed or if you have made another payment. If it can be forwarded to the MF companies, we do the needful and send you the payment confirmation. Otherwise you get the refund as per the schedule.